eLearning

Audience: 

• The audience for this training are newly hired account managers at Driftwood Landscaping 

Tools:

• Articulate Storyline 360

• Canva

• ElevenLabs

• SoundTrap

Role and Responsibilities:

• Instructional Design

• eLearning Development

• Visual Design

• Graphic Design

• Video Design

• Audio Editing

Problem and Solution

Newly hired account managers at Driftwood Landscaping lack knowledge about the company. Without proper onboarding, they’re seen struggling and taking longer to master the skills needed to perform their job successfully. 

Through a continuous scenario, module 1 of this training will introduce new account managers to the basics of their role - Driftwood Landscaping’s clients, services, and how to match services to client needs. With this foundational module, new account managers will receive the education needed to achieve their initial projected sales goal - 30% within the first 3 months of employment. This provides new account managers with a clear, structured onboarding process.

Highlights:

• Continuous scenario with characters and storyline

• Several performance-based, engaging knowledge checks to check comprehension and practice  

• Scenario-based assessment to apply training with guiding review 

• Interactivity throughout using:

  • Tabs Interaction

  • Freeform Drag and Drop Interaction 

  • Click to Reveal Interaction

  • Freeform Pick One Interaction

  • Accordion Interaction

  • Branching Scenario Knowledge Check

Audience:

• The audience for this training are front desk receptionists at Mina Luna Wellness Center

Tools:

• Articulate Rise 360

• Canva

Role and Responsibilities:

• Instructional Design

• eLearning Development

• Visual Design

• Graphic Design

Problem and Solution

Mina Luna Wellness Center started offering Guided Meditation Sessions, and although clients are enjoying the Sessions, the owner noticed that participation was much lower than anticipated. It was discovered that the cause of the low participation rates were due to front desk receptionists lacking the knowledge needed about the Sessions and meditation in general to successfully interact with clients. 

This training provides the receptionists with the education needed to engage with clients to successfully raise the participation of the Guided Meditation Sessions by 50% within 4 months time. It specifically teaches them how to provide clients insight on the benefits of mediation, how to distinguish the Sessions offered, and how to validate client experiences.

Highlights:

• Detailed examples of how to talk to clients 

• Multiple knowledge checks to allow learners to practice and check understanding with guiding feedback

• Performance-based assessment to apply learning with feedback

• Engagement throughout using:

  • Tabs Interaction

  • Matching Interaction

  • Accordion Interaction

  • Process Interaction

  • Drag and Drop Interaction

  • Labeled Graphics

  • Branching Scenario